Support
Returns and refunds
You get 14 days from delivery to live with a piece and decide. Here is how changing your mind, cancelling, and refunds work.
Can I change my mind after placing an order?
Yes. Write to support@tryartmatch.com as soon as possible. Every print is made to order, so if your order has already gone to print we may not be able to stop it. Either way you're covered: once the work arrives, you have 14 days to send it back for a full refund.
Can I cancel or make changes to my order?
If your order hasn't shipped yet, we'll do everything we can. Write to support@tryartmatch.com with your order number and what you'd like to change. If the work is already on its way, receive it, live with it, and send it back within 14 days if it isn't right.
My work has arrived and it's not what I expected. What can I do?
If your work arrives damaged, faulty, or not as described, write to support@tryartmatch.com as soon as reasonably possible. We make it right with a replacement or a full refund.
What is your returns policy?
Once your work has arrived, you have 14 days to decide, for any reason at all. Write to support@tryartmatch.com and we take it from there. You send the work back with a tracked carrier of your choice, and the return shipping is on you. The work needs to come back in the condition it arrived, in its original packaging. Once we receive it, you get a full refund to the original payment method.
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